Terms and conditions

By making a purchase from our website you accept these terms and conditions.

You are not allowed to download or copy any material provided in this website.

If you share your dog exercising any of our exercises, we hope you tag our page (#agiology).

Payment terms:

Agiology.com FI23619076  (online shop) sells online services to private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

With Visma Pay you can pay your order by a payment card (credit). The following methods of payment are supported: Visa Credit and MasterCard payment cards.

Contact Visma Pay

Visma Payments Oy (business-id FI24865594)

E-mail: helpdesk@vismapay.com

Telephone: +358 9 315 42 037 (workdays 8-16)

Address: Brahenkatu 4, 53100 Lappeenranta, Finland

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.


Universally there is an understanding that exercising does good to you or your dog’s overall health. However, when doing these exercises there is a risk that something goes wrong, and you or your dog gets hurt.

Exercises described at our page may be dangerous and may result in injury or death. You must consult a licensed physician before participating in any of the activities described on agiology.com. Do not start any of our exercises if your physician or other health care provider advises against it.

If you or your dog have ANY health issues, check that the exercise you are doing is safe for you or your dog from local doctor or physiotherapist.

When buying this online service, you accept this injury risk to be your own risk. If you or your dog have any problems with exercises, we advise you to seek appropriate medical care in any issues or problems you might have.

Physiotherapists have designed these exercises on the page. Agiology.com is not liable or responsible to any entity or person for any errors on this website, or for any damage caused directly or indirectly by the information contained on this website.
We are not not liable or responsible to any person or entity for any errors contained on this web site, or for any special, incidental, or consequential damage caused or alleged to be caused directly or indirectly by the information contained on this web site.

This site offers fitness and health information and is designed for educational purposes only. You should not rely on this information as a substitute for nor does it replace any professional medical advice, diagnosis, treatment, or rehabilitation. Exercises are designed only for healthy dogs and owners. If you feel any difficulties with them, consult your local physiotherapist or doctor.

We do not make a warranty that site or service is uninterrupted, secure or error free. If this happens, contact us by email info@agiology.com and we promise to work 24/7 until the problem is solved.

You understand and agree that any material downloaded or otherwise obtained through using the Agiology.com sites is at your own risk and that you will solely be responsible for any damage to your own computer system or loss of data.

Any material on this website is for your own use only, you are not allowed to share material to any third party. The material is not allowed to be used for commercial use.

Please do not use this site if you find these materials offensive.

Privacy statement

We take our clients privacy seriously. We keep your information secure and only hand over information to trusted partners only when it’s necessary to provide the service. We do not use your personal information for direct marketing. Using our services you accept these terms.

Registry holder : Espoon Eläinfysioterapia

Company identification number:                      2361907-6

Address:            Kytöpellontie 17, 02970, Espoo

Phone number:                          045 6338385

We gladly respond by email info@agiology.com to any concerns about stored information and any questions regarding the use of this information.

What is your information used for?

The information we gather is used for these purposes only:

  • Order handling and delivery
  • Taking care of the customer relationship
  • Service continuity and quality assurance
  • Service maintenance
  • Developing our services
  • Quarantee handling
  • Analytics and statistics
  • Misuse prevention

We never use your information for direct marketing purposes if you have not specifically given permission for this. In this case you will receive information regarding your order. By enrolling to our email list, you will receive current information and updates through email.

What information we save?

We save following information on our clients who have made purchases through online store:

  • Name
  • Email
  • User id and password*
  • IP address

*We don’t have access to your password, so we can’t provide you with your password even when requested. If you forget your password, it must be changed through the feature created for this.

IP address is a number that identifies your computer online. IP address is stored for solving possible misuse situations.

Who handles information?

The information is handled by Espoon Eläinfysioterapia (Espoo Animal Physiotherapy) or trusted subcontractors in the scope needed. All personnel are familiar with handling information and are committed to handling the personal information with our privacy policy.

Is the personal information passed on to third parties?

We might pass on your information to third parties if it’s necessary for providing the service. This information is, for example, information passed on to payment service operators. Only required information is passed on to third parties. Third parties have their own privacy statements that we have familiarized ourselves with and we only use third parties that fulfill our requirements for privacy policy. Any information provided for personal services, such as personal support exercises, is not provided to third parties.

We provide information to public officers if the law requires this.

How long will my information be stored?

We store your personal information for the time needed to provide the service. This information includes information provided for payment service operators and information for personal support exercises. Order information for store purchases is kept for five years and any personal support information for ten years from the last moment of personal support. Some information might be stored for a longer period if needed if it’s necessary to fulfill legal responsibilities and obligations. This kind of information is related to bookkeeping and consumer protection law.

Cookies and analytics

We do not use cookies at our website. We utilize Google Analytics in page related usage. Analytics helps us to understand the use of our website and develop the website to better serve our customers. Google send anonymous information and the information is not connected to your personal data. Read more about information handling in Google Analytics (https://support.google.com/analytics/answer/11593727?hl=en).

Data protection

We keep your information secure through common practices on the field. Personal information is only stored electronically in our service used. The service is protected by many modern service protection protocols. Only our personnel have access to your information with their personal user IDs and they only have access to the information needed for providing adequate service. Electronically information is only transferred through secure gateways. The system servers are stored in a locked and access controlled location.

Checking, fixing, and deleting personal information

Every user has the right to see and change their personal data.

Registration is needed with online purchases through our store. Registered users can ask to see stored data throughout our customer service.

You always have the right to ask for deleting your personal information. You can ask this through our customer service. We will delete or make your information anonymous unless the law requires otherwise.

You have the right to make an appeal to officials regarding the handling of your personal information if you consider the handling to have been faulty. In this case, please also inform us so we can make necessary changes.

Shopping Cart
Scroll to Top